Privacy Statement

Privacy Statement

Swiss Knife processes personal data and other data in accordance with applicable laws and regulations. In this Privacy Statement we explain why and how we process your data.

Who are we?
Swiss Knife is located at the Twentepoort Oost 55D, 7609 RG in Almelo and part of the GOconnectIT Group.

This Privacy Statement covers all our processing. If you have any questions or comments regarding the processing of your personal data, you can contact us via

1) How does Swiss Knife collect personal data?
Swiss Knife processes personal data confidentially and carefully. Swiss Knife collects personal data when you request information, ask a question, respond to our website or come into contact with us in a different way.

2) What personal data does Swiss Knife process?
Swiss Knife collects contact information such as name, telephone number, e-mail address and data relating to previous orders. We also save when and on which we have contacted you. For example when you ask a question to our Helpdesk. In addition to the personal information you provide to Swiss Knife, Swiss Knife may collect, record and process additional personal information about your use of our applications (websites and apps). This concerns data about the equipment used by you, such as a unique device ID, the version of the operating system, settings of the device, IP address, Cookie ID as well as information about the use of our applications, such as the time at which you visits and the topics you view. The response (open and clicks) to our e-mails are also recorded on an individual level.

3) Why does Swiss Knife process personal data?
Swiss Knife processes personal data to answer your (information) questions. We store data for our Service Desk, for example to answer questions. Based on the insights we obtain from the use and visit of our websites and with the help of questions and reports from the Helpdesk, we analyze and improve our services. Personal data are also processed in some cases in order to keep you informed of our services and activities. For this you can register separately and deregister at any time.

Swiss Knife never provides your details to third parties for commercial use.

4) Principles of processing
As explained above, we process some data for the execution of a contract (such as your contact details) and some data with your consent (for example online tracking methods or sending newsletters).

5) Rights of data subjects
According to GDPR everyone has a number of rights. To use your rights you can contact us via

  • Information and inspection: You can see which personal data we process from you.
  • Rectification: If you feel that Swiss Knife has wrong information about you, please let Swiss Knife know. Then we adjust it.
  • Oblivion: You can have the data that Swiss Knife has removed from you. It may be that Swiss Knife still needs your data for other purposes (administration for example).
  • Restriction: If you feel that Swiss Knife is processing your personal data incorrectly or incorrectly, then you can limit that processing.
  • Objection (objection): you can file an objection for the processing of your personal data. If it concerns marketing purposes, we will terminate that processing as soon as possible.
  • Transferability: You have the right to transfer your personal data. If you want to make use of this, please contact us.

In addition, you can also:

  • Revoke permission: For example, for receiving e-mailings. You can do this yourself at any time. If you wish to withdraw permission for another processing, you can contact Swiss Knife via the above e-mail address.
  • Submitting a complaint. If you think that we do not act in accordance with the privacy legislation, we obviously want to know. In addition, you have the option to file a complaint after 25 May 2018.

6) Retention periods
Swiss Knife does not store personal data longer than necessary.

7) How does Swiss Knife secure your data?
Swiss Knife engages third parties in the execution of its services. Insofar as these third parties process your data in the execution of the relevant services, they do so in the capacity of processor for Swiss Knife. Swiss Knife has taken technical and organizational measures to ensure that your data is used exclusively for third parties. The relevant service provider receives only the necessary information from Swiss Knife and the service providers are obliged to protect your personal data.

8) Cookies
We have to use so-called cookies for some of our services. Cookies are small data files that an internet browser stores on your computer. Information about your visit to our website can be stored in cookies. Most browsers are set by default to accept cookies. You can configure your browser to refuse cookies or ask for confirmation in advance. However, if you refuse cookies, it may result that not all of our functions are free of interference.

The website of Swiss Knife uses Google Analytics, an analysis service from Google Inc. ("Google"). Google Analytics uses so-called cookies, text files that are stored on a computer and make it possible to analyze the use of our website. The information generated by the cookies about the use (including your IP address) will be transmitted to a Google server in the USA and stored there. Google uses this information to evaluate the use of the website, to compile reports on the website activities for the website administrators and for other services related to website and internet use. Google will also pass this information on to third parties in certain cases, as long as it is legally required or as far as the third party processes this data on behalf of Google. Google will under no circumstances link an IP address with other data from Google. By using our website, you agree that Google processes information in the above-mentioned manner for the aforementioned purpose. Data for marketing and optimization purposes are collected and stored. With the help of this data, user profiles are created under a pseudonym. Cookies can be used for this. The cookies make it possible to recognize the internet browser. The data collected by e-tracker technologies are not used without your express permission to personally identify you and do not combine with personal data about the bearer of the pseudonym.


We use cookies to improve our website performance. The data is collected completely anonymously.